Frequently Asked Questions

Shipping

Is shipping free?
Yes — shipping is free on every order, with no minimum.

Returns

How does the return process work?
You can return products within 30 days of receipt, provided they are unused and in their original packaging.

Are return costs at my expense?
Returns are free when you return a product via our return portal.

Products

Are the products safe for my baby?
Absolutely. All products comply with European safety standards and are made from BPA-free and non-toxic materials.

Orders & Payment

What payment methods do you accept?
We accept iDEAL, credit card, PayPal, and Bancontact.

Can I still cancel or change my order?
Please contact us as soon as possible via our contact page. Once the order has been shipped, cancellation is no longer possible.